Our Commitment
Returns
Eligible Issues
To review a claim, customers may be required to provide:
Order number
Product images
Packaging images
Unboxing video
Additional information requested by our support team
Failure to provide sufficient information may result in rejection of the claim.
Refund Policy
Day’ly does not provide monetary refunds for successfully delivered orders.
Once payment has been successfully completed, refund requests will generally not be accepted.
Replacements
If a claim is approved, Day’ly may provide a replacement product.
Replacement approval is subject to verification and stock availability.
Credit Notes
Where replacement is not possible, Day’ly may issue a credit note equivalent to the approved claim value.
Are valid for 30 days from the date of issue
Can only be used on Day’ly products
Cannot be exchanged for cash
Cannot be transferred to another customer
Non-Eligible Situations
Claims may not be accepted for:
Change of mind
Personal preference
Delayed delivery due to courier issues
Incorrect shipping information provided by the customer
Minor packaging variations
Expected product characteristics
Products damaged after delivery
Fraudulent Claims
Day’ly reserves the right to reject claims that appear misleading, fraudulent, abusive, or unsupported by adequate evidence.
Repeated misuse of the return process may result in refusal of future service and legal action where applicable.
Final Decision
All replacement and credit note decisions made by Day’ly after reviewing supporting evidence shall be considered final.
Contact Us
Email: info@thedayly.com
Phone: +91 80974 33533
Customer Support Hours:
Monday to Friday | 11:00 AM – 5:00 PM (IST)